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Deal with customers honestly, fairly and politely
Be trustworthy and reliable and respect confidentiality
Consider the customer's needs and environment and provide the appropriate care
Keep transport arrangements to time and respond quickly and in a helpful manner
Always be efficient and effective to ensure best value for the customer
Meet our deadlines and keep the customer informed of progress
When we cannot provide exactly what someone wants, be innovative and suggest alternatives
Apologise if things go wrong and do our best to put things right
Listen to feedback, act on it and respond
We continue to focus on the service issues which differentiate us from our competitors.
No loyalty will accrue to those who indulge in price based competition and ignore superior service credentials.
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